Kia recalls Sorento models to fix issue

February 2, 2021

Kia Motors is recalling certain Sorento models to reset and update the eCall system governing the vehicle’s eCall SOS feature.

The recall only affects Sorento models produced between September 1 and December 14, 2020.

In case of an accident, the Sorento’s eCall system normally transmits the vehicle identification number (VIN) to the emergency call centre. However, if an airbag were to be deployed in one of the affected vehicles the VIN would not be transmitted.

Kia dealers can reset the eCall system so that the VIN is transmitted accurately when appropriate.

Kia is not aware of any injuries or accidents caused by this issue. A total of 965 cars sold in the UK are affected. Kia UK is contacting owners with affected vehicles to arrange an appointment at their nearest Kia dealership for the eCall feature to be reset and updated.

All work will be carried out in line with social distancing measures, and at no expense to the owner. The estimated time to carry out the work is up to 30 minutes, but customers should schedule up to one hour, including vehicle reception and handling.

Customers with questions may contact Kia Customer Services on 08000 158757 or by emailing [email protected]

Latest News

GEM winter weather warning

Plan ahead for winter weather driving

GEM Motoring Assist, a road safety and breakdown organisation, is urging drivers to
[...]
Suzuki e Vitara

Suzuki goes electric with the e Vitara

Suzuki has unveiled its first mass-production electric vehicle called the e Vitara, with
[...]
Toyota Corolla

Toyota’s 5,000,000th milestone in the UK

Toyota is celebrating the five millionth car to be built at its Burnaston
[...]
Skoda Karoq

Skoda Karoq gains a new Edition trim

Skoda is ramping up customer value once again with a comprehensive refresh of
[...]
Kia EV3 boot liner The Ocean Cleanup

Kia boot liner made from ocean plastic

Kia has developed the world’s first car accessory made from plastic extracted from
[...]
Nissan Ariya NISMO

Buckle up for the Nissan Ariya NISMO

It’s time to buckle up because from this Thursday, 17 October, customers can
[...]
Renault 4 E Tech

New Renault 4 is a nod to its heritage

With a nod to the past, the new Renault 4 E-Tech electric has
[...]
GEM deer warning

Keep a look-out for deer on the road

Road safety and breakdown organisation, GEM Motoring Assist, is warning drivers to be
[...]
VW California

Pop-up fun with latest VW California

Volkswagen Commercial Vehicles has unveiled the UK specifications for the new California campervan,
[...]
Billy Monger

Toyota helps keep Paralympics moving

In recent weeks the Olympic and Paralympic Games have been a major highlight
[...]
Dacia Spring

Special deals for all-new Dacia Spring

The Dacia Spring – the UK’s most affordable new electric car – is
[...]
Honda HR-V

Fresh look for Honda’s popular HR-V

Honda has refreshed its HR-V e:HEV model line-up with a purposeful facelift across
[...]
Hyundai Inster

Hyundai Inster goes on showroom tour

British customers will get their first chance to see Hyundai’s new Inster model
[...]
MG ZS Hybrid+

Order books open for new MG ZS Hybrid+

MG Motor UK has opened the order books for the all-new MG ZS
[...]
Mercedes AMG PureSpeed

Mercedes-AMG tests out its PureSpeed

Mercedes-AMG is commencing the final phase in the development of the highly exclusive
[...]
VW Golf GTI Clubsport

New VW Golf trims are available soon

The highest-performing versions of the new VW Golf can be ordered from August
[...]